Oracle Billing Revenue Management lead- Riyadh

Accounting & Finance
Saudi Arabia 🇸🇦
October 2, 2023

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Job Description

In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.

As a BRM Lead here at Oracle, you’re expected to :

  • Troubleshooting, Application Bug Fixing in Existing custom build applications for customer
  • Answer incoming calls and respond to customer’s emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.

Key Responsibilities : 

  • Advises on and executes administrative activities against the operations plans, to enable the achievement of the Technology strategy.
  • Leads the team to deliver appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs.
  • Effectively coordinates with colleagues to deliver required applications, systems, and solutions for all end-users, related to incident management, problem management, change and release management and vendor management.
  • Understands market trends and contributes to suggested improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support.
  • Executes the tasks and activities in line with the plan to ensure the effectiveness of the area.
  • Supports the end-to-end projects that improve customer and employee satisfaction.
  • Supports the team in automation and digitization, capacity planning, analysing, reporting, and investigating service performance metrics.
  • Maintains relations with internal and external partners.
  • Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities, resolve incidents and interface with 1st line teams and with suppliers on incident resolution.
  • Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Our desired skills include:

  • Excellent technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Hands on Experience in Billing, Invoicing, Payments and Collections Modules.
  • OPCODE customization and customization of various facility modules.
  • Well versed in writing Multi-Threaded Applications (MTA).
  • Proficient in Unix, Shell Script.
  • Experience in C/C++/Java/ Pro*C; PERL; SHELL; Oracle Database; SQL; PL/SQL.
  • Expert level knowledge on Installation; administering BRM application and database.
  • Good Team player
  • Excellent communication skill.
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.

An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects. 5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

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