Operations Technical Risk Specialist

Job Description

<strong>Role Responsibility</strong><p><br></p><strong>Operations Technical Risk Specialist</strong><p><br></p><strong>Up to £38,000.00 per annum</strong><p><br></p><strong>Full time, 40 hours per week (Monday-Friday 9:00am-5:30pm)</strong><p><br></p><strong>Remote Working</strong><p><br></p><strong>Car Allocation</strong><p><br></p><strong>G4S are currently looking for a PTS (Patient Transport Service) Operations Technical Risk Specialist who will play a key role in the success of the business. </strong><p><br></p><strong>You will provide effective leadership and manage any operational issues that are inconsistent with what would be considered the normal course of action; assisting (on site if required) with the development of a dynamic risk assessment to overcome the issue by actively supporting front line staff, travelling to destinations as required, in the development of dynamic risk assessments and to resolve operational issues. </strong><p><br></p><strong>Your strategy for developing dynamic risk assessments will enable the business to effectively prosecute the new revenue stream for chargeable home assessments. From a technical perspective, you will own the home assessments process, and liaise with Finance at month end to ensure home assessment biled to the customer reconcile to those completed</strong><p><br></p><strong>You will develop a framework for managing operational issues providing guidance and training to upskill the operation to be able to better deal with them should they reoccur. </strong><p><br></p><strong>Represent G4S where needed. Engage with clients, stakeholders and third parties as required and develop key relationships across the PTS business.</strong><p><br></p><strong>You will be contactable out-of-hours should the need arise, within reasonable sociable hours.</strong><p><br></p><strong>What’s Involved</strong><p><br></p><ul><li>Develop a library of case studies that include the action taken and dynamic risk assessment put in place. Retrospectively, you will hold a lessons learnt briefing, including key stakeholders (internal and external), to identify key learnings which can be applied to similar future issues that may occur. </li><li>Develop Quality Standards (best practice) for managing issues and/or dealing with unanticipated occurrences. </li><li>Support front line staff, travelling to destinations as required, in the development of dynamic risk assessments and to resolve operational issues as they arise. </li><li>Developing dynamic risk assessments that will enable the business to effectively prosecute the new revenue stream for chargeable home assessments. From a technical perspective, own the home assessments process </li><li>Liaise with Finance at month end to ensure home assessment biled to the customer and reconcile to those completed </li><li>You will develop a framework for managing operational issues providing guidance and training to upskill the operation to be able to better deal with them should they reoccur. </li><li>Develop process and procedure for developing and implementing dynamic risk assessments. </li><li>Collaborate with internal and external stakeholders to develop best practice and ensure actions taken are compliant with standards and regulations. </li><li>Champion root cause analysis that seeks to improve the quality of your role. </li><li>Report monthly on occurrences and trends. </li><li>Collaborate with business assurance colleagues such as Compliance and Health &amp; Safety to identify best practice and implement any changes identified </li><li>Underpin the development of mentoring and all operational training where you see shortfalls in the knowledge and experience of operational staff </li><li>Support the Head of Operations in delivering solution based outcomes ensuring G4S are the ‘Best in Class’ </li><li>Perform other duties as assigned </li></ul><p><br></p><strong>Essential</strong><p><br></p><strong>The Ideal Candidate:</strong><p><br></p><ul><li>Excellent verbal and written communication skills </li><li>Excellent interpersonal and customer service skills </li><li>Excellent organisational skills and attention to detail </li><li>Excellent time management skills and priority management skills, with a proven ability to meet deadlines </li><li>Strong analytical and problem-solving skills, with ability to perform root cause analysis and put in place preventative measures </li><li>Proactive in your approach to provide a solution for the unexpected </li><li>Strong supervisory and leadership skills and excellent communication skills </li><li>Self-reliant, ability to handle challenging situations </li><li>Flexible with the ability to think laterally </li></ul><p><br></p><strong>Desirable</strong><p><br></p><ul><li>Experience within the PTS environment in dealing with unanticipated occurrences </li><li>Experience working with Trusts to develop best practice </li><li>Yellow &amp; Green Lean Six Sigma Belt and / or other Business Improvement based qualifications </li></ul><p><br></p><strong>Benefits</strong><p><br></p><ul><li>Company pension scheme with employer contributions. </li><li>G4S Life Assurance Scheme. </li><li>Free eye-tests/discounts for VDU users. </li><li>Subsidised healthcare plan. </li><li>Charity work- Match-IT and Payroll Giving. </li><li>Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics). </li><li>Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers. </li><li>Progression, training and development opportunities.</li></ul>