Operations Systems Specialist

Job Description

About the role:

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as Operations Systems Specialist.

In this role, you will be responsible for direct management and support of specialized operations systems within the Operational Control Centre and Flight Operations. You will also be responsible for the maintenance of rules, configuration settings and reference data held within these systems.

Specific responsibilities for the role include:

• Maintain required reference data within the operational systems such that users can select, use and undertake tasks linked to such reference data without delay and without issue. For example, ensuring aircraft tails, airports, scheduling codes, crew expiries etc. are set-up in the system.
• Manage user administration and security ensuring user accounts are created and modified in accordance with business permissions. Carry out regular maintenance to ensure accounts are deactivated and security of Qatar Airways data is maintained at all times.
• Prompt configuration, creation and maintenance of the primary alerts, FTL rules, expiries system and scheduling restrictions within TOPS CREW so that Crew Resource staff can adequately identify and correct possible regulatory or company requirement breeches before they occur.
• Work with end-users to identify ineffective or inefficient use of supported systems, suggesting improvements, work-arounds and possible software enhancements.
• Work with end-users to identify system / software limitations for customization and improvement so has to improve the effectiveness of the job the end-user is undertaking.

Qualifications

About you

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification to minimum of Bachelor’s level (especially in IT) with minimum of 5 years job-related experience.
• Experience in the system administration of similar operational systems.
• TOPS CREW / OPS and JIRA administration or User experience is highly desirable.
• Knowledge of specialist user roles such as crew control, rostering, ops control, training planning
• Knowledge of specialist airline operations and crew management (including optimization) systems is highly desirable.
• Good communication, report writing and presentation skills.

How to apply

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role.
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
• If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.