Operations Supervisor (with UAE Driving License)
Job Description
<strong>Deluxe Holiday Homes</strong> is looking for a highly motivated and experienced <strong>Operations Supervisor</strong> with <u>a valid UAE Driving License</u> to join our newly established <strong>Fujairah branch</strong>.<p><br></p>The Operations Supervisor at Deluxe Holiday Homes in Fujairah will play a crucial role in ensuring that the branch’s operations run smoothly and efficiently. They will be involved in various aspects of the branch’s management, including staff hiring, training, accommodation, daily supervision, and overseeing the property furnishing and upgrading projects.<p><br></p><strong>Responsibilities</strong><p><br></p><ul><li>Participate in the recruitment and selection process for new staff.</li><li>Coordinate staff accommodation, ensuring comfortable living arrangements.</li><li>Provide comprehensive training and ongoing support to all team members.</li><li>Supervise staff, ensuring adherence to company policies and performance standards.</li><li>Evaluate staff performance, providing feedback and conducting appraisals.</li><li>Oversee furnishing and upgrading projects for 300+ villas, ensuring alignment with company standards.</li><li>Conduct regular inspections to assess the condition of the villas.</li><li>Ensure an exceptional guest experience, managing any complaints or issues.</li><li>Collaborate with the Guest Relations team to understand and fulfill guests’ needs.</li><li>Develop and implement efficient operational procedures and workflows.</li><li>Monitor daily operations to ensure that processes are running smoothly.</li><li>Work closely with other departments and branches to align on company goals.</li><li>Oversee the day-to-day operations of our holiday homes, including check-ins, check-outs, and maintenance requests</li><li>Coordinate with housekeeping and maintenance teams to ensure that our holiday homes are clean, well-maintained, and fully equipped</li><li>Handle guest inquiries and complaints, providing prompt and effective resolutions</li><li>Ensure compliance with company policies and procedures, as well as local regulations</li><li>Monitor and analyze operational performance, identifying areas for improvement and implementing appropriate solutions</li><li>Prepare regular reports on operational activities and performance for management review</li><li>Be prepared to take on additional responsibilities and projects as required.</li></ul><p><br></p><strong>Benefits</strong><p><br></p><ul><li>Competitive Salary Package;</li><li>Medical Insurance Plan;</li><li>Annual Air Ticket Allowance;</li><li>A great working environment;</li><li>Company-provided vehicle, laptop and SIM card;</li><li>Comprehensive training and support;</li><li>Opportunities for professional development and growth within the company.</li><li>Fluency in English, both written and spoken</li><li>Arabic language is a plus</li><li>Must have a valid UAE Driving License</li><li>Prior experience in a supervisory role, preferably in the hospitality industry</li><li>Excellent leadership and communication skills</li><li>Strong problem-solving and decision-making abilities</li><li>Ability to work under pressure and meet tight deadlines</li><li>Flexibility to work on weekends and public holidays, as required</li></ul>
