Operations Supervisor

Job Description

Objectives:

• Coordinate and track courier activities to ensure dispatching can run as planned.
• Assemble a team allowing the department to operate as efficiently and with the highest professionalism and quality possible.

Responsibilities:

• Perform and support daily operations duties.
• Follow up da day-to-day operations.
• Coordinate and track courier activities to ensure dispatching can continue to run as planned. With team drivers, ensuring loads assigned are appropriate for teams and hours available.
• Assign work to staff to support the workflow and daily metrics.
• Assist with training new couriers or coordinators to ensure they have the proper knowledge to carry out the required tasks.
• Monitor sales and work toward meeting quarterly objectives and success rate.
• Minimize cost and labor by reviewing schedules and inventory use.
• Support the Operations Manager(s) by ensuring sufficient resourcing for the function, including callouts for training needs, absence, performance management, coaching, and continuous monitoring of department productivity.
• Offer consultation and recommendations to managers on overcoming operations challenges.
• Follow up with the financial department and operation managers to periodically hand over hub commissions and cash collections.
• Follow the payment request procedures, whether refund or commission, with the accounting department to ensure high customer satisfaction.

Qualifications & Skills:

• Bachelor’s degree.
• +3 years of industry-relevant experience.
• Excellent Microsoft Office skills.
• Familiar with data entry systems.
• Ability to problem solve and make decisions under pressure.
• Good analytical l skills.
• Good communication skills.
• Time management skill.
• Highly Motivated and Confident; high self-awareness.
• Candidates must be independent and flexible, with solid communication skills, a strong customer focus, and outstanding analytical, problem-solving, and organizational skills.