Operations Officer

Business & Product Management
Saudi Arabia 🇸🇦
October 2, 2023

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Job Description

Job Description

Job Scope:

The Operations Officer is accountable for processing purchases sales orders on a daily basis including the placement and tracking of orders, management of shipments and order fulfillment.

Main Duties and Responsibilities:

  • Process customer orders for all products in compliance with the company’s policies and procedures;

  • Receive, review, acknowledge and place customer sales orders accurately and promptly on the ERP system;

  • Fulfill orders once released from credit;

  • Track shipments and update internal stakeholders on order backlogs and information;

  • Work with logistics, sales and credit teams to ensure order fulfillment in a timely manner;

  • Handle customer complaints in a timely manner and escalate issues when necessary;

  • Update sales reports as required and manage ad hoc requests as and when necessary;

  • Investigate product complaints and raise Return Material Authorization (RMA) request with Vendors;

  • Invoice software, services and licenses to customers following credit approval.

Requirements

  • Bachelor’s degree in Business Administration or any other related field

  • Saudi Nationality

  • At least 2 years of relevant experience

  • Microsoft Excel

  • ERP – Orion System

  • Customer centric

  • Agile

  • Accountable

  • Result driven

  • Communicate effectively

  • Planning and organizing

  • Teamwork and collaboration

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