Operations Officer
Job Description
Job Description
- The operations officer should work closely with the all of the company customers needs to get onboarded over the company services in different departments.
Manage Customer Onboarding Activities - Comprehensively documenting customer requirements
- Following through on established processes and procedures to ensure customer success
- Managing customer expectations maintaining a high level of communication
- Managing client reports to guide development of existing and prospective client engagement plan
- Take ownership of customer of preparing customers agreements and arrange all required legal and operational documentation in order to complete the customers profile and prepare it for the final onboarding
- Follow standard procedures for proper onboarding process inside the company
- Provide prompt and accurate feedback to customers
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
Requirements
- BS degree in Information Technology, Computer Science , Business or Finance.
- Familiar with Fintech industry.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Excellent English language (written/speaking)
Benefits
- Autonomy over your your work
- Flexible working environment
- Employee-centric polices
- VIP medical insurance
- Learning and development opportunities
