Operations Manager

Job Description

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter! 

Take over a key role as the Operations Manager in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

What we expect from you:

• Own the whole operations in the UAE; plan and coordinate our daily orders, ensuring the improvement of performance and productivity.
• Monitor customer experience from order placement through to service completion. 
• Track and analyze various reports such as partner issues, operational failures, etc.
• Review the current customer service operation and help the company set up new processes to streamline and improve the customer experience.
• Closely coordinate with the Business Development team to ensure bookings are served.
• Actively connect with service teams and coordinators to ensure that communication and processes between teams and coordinators run smoothly.
• Major coordinator between the Commercial team and the various business units to receive constant updates throughout the execution process.
• Deal with all operational challenges to ensure bookings go smoothly.
• Informing the technology team about technical errors and bugs in the system.
• Manage a team of operations specialists, giving them regular input on their performance and helping with training as required. This also includes motivating them and keeping their spirits high to ensure targets are met.

What we are looking for:

• A graduate of business or operations management or a related field.
• At least 5 years’ experience in managing a team in the e-Commerce industry .
• A candidate who is based in Dubai, and has knowledge of the UAE market.
• Experience in using CRM tools.
• Competent with data management and analysis.
• Strong stakeholder management skills.
• Familiar with Freshdesk or similar ticketing solutions, POWER BI or similar data display tools.
• Strong internal and external customer service orientation with deep and broad expertise of the front-to-back customer experience and the ability to describe things from a customer perspective.
• Ability to solve problems on the spot and to think from both the customer’s and the crew member’s perspective.
• Ready to hustle in extreme situations and ready to take any challenges.

PERKS OF BEING PART OF JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

We care about you

• Flexible working hours and remote working arrangements depending on the job.
• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

About Us:

At Justlife, we envision a life without any chores that keep you from doing what you really want to. 

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform. 

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning. 

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman, and Bahrain. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first. 

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best selves.

Join the tribe and let’s become #everydaybetter, together!