Operations Manager

Job Description

MedNet Jordan is one of the leading managed care service organizations that caters to healthcare needs. We are currently seeking to hire Operations Manager for MedNet Jordan & Bahrain located in Bahrain with the following tasks and responsibilities:

Your Job

·Together with the General Manager and MN Head of Operations to ensure strategic alignment of company activities with overarching MN group strategy.

·Support in the annual strategic, operational, and financial planning process for the Bahrain and Jordan market by collecting and analyzing required data across departments and developing budgetary recommendations.

·Responsible for setting goals and driving performances for core operational departments – Production, Claims, Network, Medical Unit, Customer Service units

·Seek to improve the operational efficiency and effectiveness of all aspects of the business by ensuring operational workflows are well-aligned within departments.

·Responsible business sponsor for all operational projects of MN Bahrain and Jordan.

·Lead and supervise specifically defined strategic & operational projects to ensure smooth execution and that the business objectives are met.

·Formulate operational policies and control procedures/workflows for the MN Jordan & Bahrain team.

·Assist General Manager and MN Head of Operations by controlling the achievement of objectives by reviewing and monitoring the KPIs and defining corrective measures in case of deviations.

·Spearhead market research, feasibility analysis, and surveys on a timely basis and provide suitable recommendations to enhance operations and services.

·Keep abreast with industry/competitor benchmarks and suggest best practices to be implemented within the operations of MN Bahrain and Jordan.

Qualifications – External

·Business or related University degree, MBA is a plus

·Medical degree from a school recognized by the World Health Organization (WHO) is a plus

·Six-sigma or other process improvement methodology certification is a plus.

·Experience of medicine practice of which is at least 5 years in TPA / medical insurance sector

·Experience in managing complex operations environments, at least the last 5 years in Senior roles

·Operational track record with proven results

·Experience in working with Senior management.

·Experience working in a diverse and international environment.

·Evidence of leading and closing successful Projects

·Experience in working in a very regulated and strong compliance ethics environment.