Operations Manager

Job Description

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Job Title: Operations Manager

Job Code: 124/001/852

Location: Dubai

Salary: AED 7,000 – 10,000

Industry: Management Consulting

Job Responsibilities:

– Have an in-depth knowledge of business setup services and other products/services to potential and existing clients. (Dependent’s Visa, Medical Test, Emirates ID Registration, Driving License, Driving License Transfer, Maid Sponsorship, MOFA attestation, Arabic translation, UID Merging, POA Drafting, Car Registration, Liquor license, Banking Assistance and etc.).

– Develop strategies and plans focused both on financial gain and customer satisfaction.

– Understand the company’s goal and vision to enhance the company’s performances.

– Contacting potential clients via e-mail or phone to establish rapport and set up appointments.

– Multi-task in a fast-paced work environment.

– Nurture and build long-term relationships with prospective clients.

– Submit progress reports and ensure data is accurate.

– Ensure customer complaints are resolved in a timely and efficient manner.

– Provide top-level assistance to a variety of client’s request and facilitates these in an organized, efficient and timely manner.

– Prepare agendas of external communication, customer engagement and brand promotion that will contribute to the achievement of company’s objectives.

– Coordinate, manage and monitor the working of the Concierge Team.

– Advise and coordinate with Network Partners in providing information relating to the clients’ application status in a timely and efficient manner.

– Improve processes in support of organizational goals.

– Maintain an accurate and up to date record management system.

– Maintain database of all applications and directly update it when details change.

– Effective use of CRM by inputting leads and managing leads on a regular basis.

– Provide timely resolution to each client inquiry pertaining to Trade License, Immigration Card, Visa, and other ancillary applications; ensuring emails, phone calls, and chats are attended to within the set timeframe.

– Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

– Collect/take payment/ payment information and other pertinent data to facilitate payment from the client, issues receipt voucher and requests for paid invoice from Accounts Department upon payment clearance.

– Recommend potential products or services to management by collecting customer information and analyzing client needs.

– Upsell/Cross sell related products and services; informs customer of ongoing deals and promotions of the company.

– Manage large number of inbound and outbound calls to proactively offer assistance to clients regarding Trade License, Job Description Template, Immigration Card, Visa, and other ancillary applications and as per instructions from the Marketing Team.

– Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

– Build sustainable relationships of trust through open, transparent, and interactive communication with clients by performing a periodic Health Check activity as required.

– Keep records of customer interactions, process customer accounts and file documents.

– Participate in company-initiated activities such as teambuilding, networking events, and employee engagement activities.

Job Requirements:

– University graduate.

– 3 – 5 years of experience in a similar role within a business set up entity.

– Languages: English.

– Presentable and ability to promote the company.

– Ability to use Microsoft Word, Excel, Outlook, etc.

– Client Relations experience is a must.

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