Operations Director

Job Description

Job Description: Operations Director – Facilities Management

Location: Doha, Qatar

Company Overview: Guildhall is an executive search firm currently recruiting on behalf of our client, a leading company in the Facilities Management (FM) industry. We are seeking an experienced Operations Director to oversee the entire operations. The successful candidate will have a proven track record in business development, sales and marketing, planning, budgeting, facility and maintenance, engineering, and strategic goal setting.

Responsibilities:

Business Development and Strategy:

• Develop and implement business development strategies to drive growth and expansion.
• Evaluate market opportunities and identify potential clients for new contracts.
• Establish and maintain strong customer relationships to ensure client satisfaction and repeat business.
• Set strategic goals and objectives for the company and evaluate their achievement.

Contract Management and Service Delivery:

• Ensure that the contract delivers services to acceptable standards.
• Develop and establish customer service and budgetary standards.
• Establish work plans and staffing requirements for each project phase.
• Recruit and assign personnel according to project needs.
• Monitor and review annual and life-cycle replacement maintenance programs.
• Negotiate contracts and establish policies and procedures for effective operations.

Financial and Operational Performance:

• Take responsibility for the financial and operational performance of the contract.
• Monitor and control costs to ensure profitability.
• Set staffing levels in compliance with business specifications.
• Monitor and evaluate staff performance and subcontractor activities.
• Ensure efficient and effective service delivery to meet client requirements.

Leadership and Team Management:

• Provide strong leadership to the operations team, fostering a positive and productive work environment.
• Conduct regular staff meetings to review ongoing operations, address issues, and implement corrective actions.
• Develop and coordinate monitoring and inspection programs to ensure high-quality customer service.
• Establish and maintain professional relationships with customers and employees.