Operations Command Center Administrator – 1554918

Job Description

Job Accountabilities<br><ul><li> Provide 1st level Base24/Base24 EPS/ UPF technical support for Core BASE24 Authorization application in 24×7 shifts</li><li> Excellent Analytical, troubleshooting, vendor co-ordination skills</li><li> Follow Incident management &amp; Change control life cycle</li><li> Excellent capability to learn &amp; adapt to changes</li><li> Provide support to projects team for change monitoring</li><li> Hardware Monitoring – Monitoring of HP NonStop Tandem and its components</li><li> Software Monitoring – Monitoring of Base24 Application and its modules</li><li> Transaction level monitoring using alerts &amp; dashboards of Prognosis monitoring tool. </li><li> Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Master Card etc. </li><li> Incident management as per NI’s policies</li><li> Monitor Golden Gate</li><li> Keep the Production and DR systems in sync using replication tools. </li><li> Execute Service/Disaster recovery in case of failure<br><br></li></ul><strong>Experience/ Skills Required<br><br></strong>Education: Diploma in Computers Bachelor’s Degree (B.Tech/B.SC/B.Com) 1<br><br> Classification – Internal Use Experience: ✓ 4+ years of Base24 experience ✓ Strong Knowledge of Base24 classic and EPS ✓ UNIX/Windows/SQL/Oracle working knowledge ✓ Monitoring tools operational knowledge ✓ Familiarity of supporting applications ✓ ITIL process familiarity Behavioral Competencies: ✓ Strong customer-facing skills. Strong ability to interact with internal &amp; external customers effectively using various communication channels. ✓ Self-motivation and able to take responsibility ✓ Able to demonstrate initiative and a proactive approach to daily tasks ✓ Willingness to work on night shifts/weekends/public holidays in 24/7 shifts ✓ Good communication skill sets. ✓ People oriented, capable of handling stressful situations. ✓ Team Playe