Operations Associate
Job Description
<p><strong>Role Overview</strong></p><p><br></p><p>As an Operations Associate, you will play a crucial role in ensuring the smooth operation of different key activities. You will collaborate with cross-functional teams, including finance, trading, and product development, to execute essential operational tasks. This position requires meticulous attention to detail, excellent problem-solving skills, and a deep understanding of the crypto asset landscape. If you thrive in a fast-paced environment and are passionate about the future of digital currencies, we invite you to join our team.</p><p><br></p><p><strong>Duties and Responsibilities:</strong></p><ul><li>Analyze Different streams of trading data, transaction data, and user behavior to improve processes and eliminate inefficiencies.</li><li>Conduct liquidity planning to efficiently manage funds in bank accounts and liquidity providers.</li><li>Manage credit lines and settlement processes to facilitate seamless transactions.</li><li>Export reports from liquidity providers, analyzing and documenting relevant data.</li><li>Investigate and resolve unmatched transactions, ensuring accuracy in financial records.</li><li>Execute over-the-counter (OTC) trades and manage associated processes.</li><li>Monitor payment service provider transactions, addressing inquiries and chargebacks.</li><li>Address issues and user inquiries, providing exceptional customer support to the client relations team.</li><li>Monitor card processor performance, identifying and addressing any operational issues.</li><li>Assist in preparing due diligence for listing new assets in collaboration with the Product Team.</li><li>Communicate with vendors for product evaluation, onboarding requirements, and commercials.</li><li>Collaborate with liquidity providers to communicate bugs, issues, and inquiries, ensuring timely resolutions.</li><li>Research solutions and products related to ongoing development initiatives, providing operational insights.</li></ul><p><br></p><p><strong>Qualifications and Requirements:</strong></p><ul><li>Bachelor’s degree in Finance, Business Administration, or a related field (or equivalent experience).</li><li>Proven experience in operations within the crypto asset industry or related financial sector.</li><li>Excellent problem-solving and analytical skills with keen attention to detail.</li><li>Solid understanding of cryptocurrency markets, exchanges, and trading platforms.</li><li>Proficient in using data analysis tools and generating dashboards/reports.</li><li>Strong communication skills with the ability to collaborate effectively across teams.</li><li>Experience in executing over-the-counter (OTC) trades is a plus.</li><li>Familiarity with payment service provider transactions and chargeback management.</li><li>Ability to work in a fast-paced environment with tight deadlines and shifting priorities.</li><li>Self-motivated with the ability to work both independently and in a team.</li></ul><li></li>
