Operations Agent
Job Description
<p>We are looking for a motivated and detail-oriented Operations Agent to join our team in the tourism industry. The successful candidate will be responsible for coordinating airport transfers, hotel reservations, and excursions, ensuring a smooth and seamless experience for our clients. [ NO EXPERIENCE REQUIRED – FRESH GRADS ARE WELCOMED]</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Coordinate airport transfers, including scheduling and dispatching vehicles and drivers</li><li>Manage hotel reservations, including booking confirmations, changes, and cancellations</li><li>Plan and organize excursions, including selecting suppliers and managing tour guides</li><li>Communicate with clients and suppliers to ensure timely and accurate information exchange</li><li>Assist in resolving any issues or complaints that arise during the booking or travel process</li><li>Maintain accurate and up-to-date records of all bookings and transactions</li><li>Monitor the performance of suppliers and make recommendations for improvement as needed</li><li>Continuously improve operational processes and procedures to ensure efficiency and effectiveness</li><li>Provide exceptional customer service to ensure a positive client experience</li></ul><p><br></p><p>Requirements:</p><ul><li>Bachelor’s degree in a relevant field or equivalent work experience</li><li><span>Lives close to Sheraton Heliopolis or able to go there five times a day</span></li><li><span>Excellent communication skills, both written and verbal, in English</span></li><li>Strong organizational and time management skills, with the ability to prioritize tasks and work under pressure</li><li>Detail-oriented with a high level of accuracy in data entry and record-keeping</li><li>Ability to work independently and as part of a team, with a positive and proactive attitude</li><li>Availability to work flexible hours, including weekends and holidays</li></ul><p><br></p><p>If Interested please send your CV to jobs@rimotours.com with “Operations Agent” in the subject</p>
