Operational Support Coordinator
Job Description
Job Purpose / Objective
Responsible for operational support and call center for Taswayat.
Key Responsibilities / Accountabilities
- Answer calls, listening to concerns and solving problems.
- Handle both inbound and outbound phone conversations with customers to make sure everyone quickly gets the help they need.
- Cooridnate and follow up on all operational matters.
- Provide support in administrative work.
- Participate in person-centered care initiatives undertaken by HMG.
- Enrich patient experience with compassion, respect and dignity.
- Perform other applicable task and duties assigned within the realm of his/her knowledge, skills and abilities.
Education/ Professional Qualification
Diploma. Preferably having certification in English Language Certificate or Telephone Etiquette and Customer Service
Experience
One year experience in the same field
Skills
communication call center operations data gathering & assessment patient servicing
