One Touch Service Officer

Job Description

Job description / Role

– To be an ambassador of the Front Office department and of the hotel, in and outside the work place.
– To always keep the working area clean and well maintained.
– To use appropriate materials, equipments and supplies for the smooth run of the OTS operations and to ask for requisitions accordingly.
– To properly use the telephone etiquette as per Sofitel standards.
– To attend and handle all guest requests received for internal services, including Room Service orders, as per the hotel standards and procedures.
– To answer and handle incoming calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.
– To coordinate with all departments as per guests and operational needs. To monitor and follow up all these guest