[OliOli® Dubai] Play Facilitator

Job Description

<p><strong>Position:</strong>&nbsp;Play and Engagement Facilitator</p><p><strong>Location:&nbsp;</strong>Dubai, UAE</p><p><br></p><p><strong>Executive Summary</strong></p><p><em>Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.</em></p><p><em>OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary childrens museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits.</em></p><p><em>The awesome team at OliOli® comes from over 19 countries including United States, Scotland, Switzerland, Colombia, India, Philippines, South Africa, Zimbabwe, Pakistan, Latvia, and Iran. Find out more information about OliOli® @&nbsp;</em><em>www.olioli.ae</em><em>&nbsp;or&nbsp;</em><em>www.instagram.com/olioliuae</em><em>.</em></p><p><br></p><p><strong>Position Overview</strong></p><p><br></p><p>Our Play &amp; Engagement Facilitators (better known as IMAGINATORS) are responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children. Working within exhibit zones, Imaginators act as OliOli®s brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.</p><p><strong>Key Duties &amp; Responsibilities</strong></p><p><br></p><p><strong>Visitors Experience and Service</strong></p><p><br></p><p>- Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach</p><p>- Provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs</p><p>- Contribute to a positive, team-based, and visitor-first centric culture</p><p>- Manage groups of children from schools, birthday parties, or camp activities</p><p>- Collect and communicate visitors feedback and suggestions</p><p>- Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials</p><p><br></p><p><strong>Exhibits area / Education</strong></p><p><br></p><p>- Have an honest and comprehensive understanding of OliOli®s philosophy and developmental, pedagogical, and other learning objectives</p><p>- Participate in training programs designed to enhance interaction with visitors in the OliOli® manner</p><p>- Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)</p><p><br></p><p><strong>Safety / Security</strong></p><p><br></p><p>- Provide a safe environment for all visitors, specifically for the children</p><p>Assist visitors in case of an incident or an emergency situation</p><p>- Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed</p><p>- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc.)&nbsp;during OliOli®’s hours of operation</p><p><strong>Qualifications</strong></p><p><br></p><p>- Advanced course work or experience in customer service, education, family learning, or retail operations is a preferred.</p><p>- Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classroom is a plus</p><p>- Excellent communication skills and ability to interact positively with children, adults, and large groups. Arabic is a plus</p><p>- Experience working in a fast-paced, high-volume environment.</p><p>- Ability to work with diverse staff and visitors.</p><p><br></p><p><strong>Traits &amp; Characteristics</strong></p><p><br></p><p>- Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment</p><p>- LOTS of bright &amp; positive energy; respectful of diversity; patient and empathetic; friendly; courteous</p><p>- Interest and enthusiasm for working with children and families.</p><p>- Ability to work with diverse staff and visitors.</p><p>- Adaptable to perform a variety of duties.</p><p><br></p><p><strong>General</strong></p><p>- The role requires candidates to work 5 days a week (including weekends) for 9 hour shifts during OliOli®’s hours of operation</p>