OFR Ops Specialist

Job Description

OFR Ops Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do. DGF Saudi Arabia has an opening for an OFR Ops Specialist, where you will be accountable and responsible to develop and administer OFR Ops/CS plans and processes to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability, and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.

In this OFR Ops Specialist position

• You will be responsible to execute OFR Ops/CS plans and processes to provide ocean freight services for internal and external customers.
• You will have to assess and interpret with the aim to provide requirements of freight control center, and to support and provide operations team with the required details, information, and instructions for operational performance.
• You will have to implement freight administration in providing allocation and reservations of freight on planned line haul.
• You will participate to develop and execute plans for ocean freight products in areas such as perishables, pharmaceutical, aviation, etc.
• You will develop opportunities to expand business with new clients and continuously improve in-house customer services.
• You will have to maintain close business relationship with existing clients, conduct customer visits and achieve a desired level of customer retention.
• You will be responsible to track account performances and provide monthly reports to management.
• You will execute pricing strategy and respond to pricing enquiries in an efficient and competitive manner.
• You will conduct day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents.
• You will have to identify opportunities to enhance ocean freight productivity, and efficient resource allocation and utilization.
• You will have to analyze and provide input for processes and design systems to enhance service quality.
• You will have to study and resolve issues in day-to-day delivery and implement practices for OFR Ops/CS focusing on increasing effectiveness and efficiency.
• You will have to create and/or confirm transport orders, perform, and optimize bookings\, prepare, control, and distribute all required Import/Export documents.
• In the area of OFR product you will also have to identify performance issues of suppliers, and propose solutions to improve performance.
• You will have to update Customs shipment information and physical status, resolve customer issues and incidents.

Now, here’s what we need from you.  

• Bachelor’s Degree or equivalent experience/qualification
• More than 4 years of experience within the same field.

• Excellent communicator in English, both written and oral.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.