Officer- Customer Service

Job Description

<p>Job Purpose:<br><br></p><p>Meet and Greet NHL Customers, Provide extensive customer services to NHL customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.<br><br></p><ul><li>Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.</li><li>Ensure processing error free transactions in a timely manner.</li><li>Encourage the customer to use the digital platforms (NHL App) to improve the service efficiency/experience and educate the customer how to use the APP</li><li>Receive and process the customer requests within the predefined timelines.</li><li>Generate leads/referrals from NHL walk-in customers and route to Islamic branches.<br><br></li></ul><strong>Qualifications<br><br></strong><p><strong>Minimum Qualification<br><br></strong></p><ul><li>Bachelor’s degree in Accounting or related discipline.</li></ul><p><strong>Minimum Experience<br><br></strong></p><ul><li>3years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures</li></ul>