Night Manager

Job Description

Night Manager
Inspiring and engaging. As a Night Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.
What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
  
• Learning programs through our Academies
  
• Opportunity to develop your talent and grow within your property and across the world!
  
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:
  

• Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

  ·Ensure the daily smooth running of the Night Team with regards to directing:

  –Assistant Night Manager, Night Auditors (Café Audit and Rooms Audit), Front Desk Agent, Night Bellmen

  ·In conjunction with the Front Office and Comptroller:

  –Develop and implement hotel standards

  –Formalize and improve work processes (Front Desk/Accounting)

  ·In conjunction with the Front Office Manager, ensure hotel standards are maintained by:

  –Recruiting the best

  –New and ongoing employee training

  –Developing colleagues to achieve greater heights

  –Encourage, support and assist staff in career development

  –Ensure service standards are met and exceeded

  –Uphold staff appearance and grooming procedures

  –Direct staff in maintaining clean, tidy and an organized work area at the front and back area of the Front Office.

  ·Prepare the Night Audit Schedule to provide maximum efficiency while meeting Labor budgets and guidelines for :

  –Assistant Night Manager, Night Auditors

  ·In conjunction with the Front Office Manager, develops and adheres to staff and expense budgets

  ·In conjunction with the Front Office Manager, creates and defines scope of departmental positions, including responsibilities

  ·In conjunction with the Front Office Manager, develops working departmental relationships

  ·Attends or sends a designate to all pertinent meetings which require the presence of a Night Team representative such as:

  –Department Heads Meeting

  –Health & Safety

  –Green Committee

  –Service Plus

  ·Builds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience.

  –Co-ordinates any changes with above noted departments and communicates guest satisfaction and concerns that may arise with any related problems

  –Handles guest complaints and assists in resolution

  –Communicates with Royal Service or appropriate department regarding any concerns or deficiencies

  –Communicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functions

  ·Ensures a high level of department morale is maintained by:

  –Coaching and counseling of Assistant Managers, Night Auditors and employees

  –Chairing monthly communication meetings

  –Promoting and participating in special events and employee outings

  ·Coach and council Assistant Manager, and Night Auditors by:

  –Conducting and follow up of performance reviews

  –Implementing disciplinary process and follow through with full authority up to Terminations with approval of the General Manager

  –Aiding them so they may excel in their positions

  ·Ensure that all financial reporting is maintained and accurate inclusive of:

  –Ensuring accuracy of payroll

  –Reviewing financial reports to ensure accuracy (Rooms Audit and F&B Audit).

  ·Open and build rapport with other hotel departments to strengthen