Night Auditor

Job Description

the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. What’s the job? At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.  At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.  Join us as Night Auditor in InterContinental Semiramis.  You will have ambition, talent and obviously, some key skills. Because, for this vital role we are looking for someone to perform all aspects of revenue control of all operating departments and keep the management well informed by producing daily revenue report as per MCTB standard Your day-to-day

1. Post all daily room charges to guest ledger and ensure that all are correct

1. Assist front office personnel in check in and check out during the night shift

1. Ensure that final readings of restaurants and other outlets are taken and balances those reading with the hotel’s property management system 

1. Ensure that all checkout bills are done efficiently, correctly and timely

1. Ensure all receipts for the shift are properly recorded, balanced and deposited in the hotel’s drop-safe

1. Prepare and balance revenue journal and issue the Daily Revenue Report in Excel

1. Settle all credit cards and balances

1. Summarize all officer checks to be signed by the Director/ Manager of Finance

1. Summarize all adjustments or rebates to be signed by the Dir./ Manager of Finance and the General Manager

1. Check all supporting documentation 

1. Prepare register guest report/high balance and take necessary action to ensure appropriate credit limits are given to customers

1. Reconcile guest ledger on a daily basis to the Front Office totals

1. Prepare and circulate a list of complimentary rooms

Self-Management

1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook 

1. Comply with Company Grooming Standards

1. Comply with Time and Attendance Policies

1. Actively participate in training and development programs and maximise opportunities for self-development   

Customer Service

1. Demonstrate service attributes in accordance with industry expectations and company standards including:
2. Being attentive to Guests 
3. Accurately and promptly fulfilling Guests requests
4. Anticipate Guests needs
5. Maintain a high level of knowledge which affects the Guest experience
6. Demonstrating a ‘service’ attitude 
7. Taking appropriate action to resolve guest complaints

1. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers 

Health, Safety and Security

1. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

1. Familiarize yourself with emergency and evacuation procedures

1. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

General

1. Comply with the Company’s Corporate Code of Conduct

1. Familiarize yourself with the company values and model desired behaviors

1. Perform tasks as directed by the Manager in pursuit of the achievement of business goals

What we need from you

1. -Minimum 1 YEAR of Experience in Same position preferred. 
2. -Previous Experience in luxurious Hotels. 
3. -Fluent English language.