Night Auditor

Job Description

Job description / Role

Night Auditor

We at Ibis World Trade Centre are seeking for a Night Auditor position to join our Front Office team.

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

– Ensure that all guests who stay at the hotel are completely satisfied and all interactions with them are handled in a very professional manner right up to the payment of the bill.
– Carry out all the day-to-day operations associated with the guests.
– Managing the hotel petty cash and the sale of rooms in the hotel
– Perform any other duties that may be assigned from time to time by supervisors in the both properties
– Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
– Inform guests about any particular conditions or formalities during the stay, and about the services offered by the hotel (e.g. providing wake-up calls, telephone, e-mail, fax and safe deposit services)
– Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
– Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
– Block the rooms for early arrivals and prepare proper room allocation for guests and groups.
– Writes a report on activities and incidents that occur during the night
– Ensures that guest documentation at reception and in the lobby is available and up-to-date
– Ensure correct billing and collections during check – out.
– Review arrival list and correspondence whilst looking out and correcting for errors.
– Check room rate codes and investigate mistakes should it occur.
– Participate in Night Audit, trial balance checking, and cross checking of guest room rates between correspondence, registration cards, and actual amount charged.
– Ensuring all supporting documents for all city ledgers closed for the day that are given to Finance Department are as per agreements, valid for the duration of guest stay in the hotel, and correct charges.
– Does reconciliation for guest balance (credit limit, over credit), between the system and credit card machine, and with the balance between Fidelio and Micros for F&B.