Nespresso Coffee Specialist (IRBID)
Job Description
<p><strong>Job Description:</strong></p><p>As our Coffee Specialist, you will act as our ambassador for the <strong>Nespresso</strong> in the Boutique or Booth to welcome, advise and guide a clientele loyal to up-market products in compliance with the quality standards defined in the Nespresso service offering.</p><p><br></p><p><strong>Your day-to-day tasks to include:</strong></p><ul><li>Perform promotion and trade activities at assigned booth locations.</li><li>Perform daily tasks as assigned by Trade Manager.</li><li>Follow the training activities to get the required skills and procedures by Nespresso.</li><li>Perform and sustain booth inventory procedures.</li><li>Apply, monitor and improve customer service level.</li><li>Preserve the booth’s properties and furniture and stock.</li><li>Deal professionally with daily cash procedures when selling to customers and as per the procedures and training steps provided.</li><li>Deal with customers complaints professionally, problem identification and solving.</li><li>Reporting directly and immediately to Trade Manager whenever a situation occurs and requires immediate reporting.</li><li>Manage stock (machines, Capsules and Accessories) as well as the POS material.</li><li>Install campaign furniture, booth display or alike whenever there is a need and as per Trade Manager’s instructions.</li><li>Follow the guidelines in each step you take and as per the training received.</li><li>Follow the assigned work schedules set by the Trade Manager.</li><li>Receive incoming transfer orders observing dates and quantities.</li><li>Have full knowledge in any new product and transfer information the right way to your customers.</li><li>Identify and solve any problem that requires your intervention.</li><li>Report to Trade Manager any customer complaint.</li><li>Inform Trade Manager any received machine from customers that requires maintenance.</li><li>Always enjoy PASSION and LOVE for work and for the brand.</li><li>Act professionally and according to company’s procedures when it comes to dealing with clients in all situation (tasting, sales, complaints, and receiving customer feedback)</li><li>Achieving Mystery Shopper requested points and results, and check their reports once received to learn from.</li><li>Keep the booth oriented, clean, and well maintained to reflect the brand image.</li><li>Keeping up with Club members for new offers, campaigns, new machines and coffee.</li><li>Open and close the booth, and sustain permanent presence at booth.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>1 years or more experience in client facing sales</li><li>Fluent in Arabic & English</li><li>Based in Irbid</li></ul>
