Manager, VIP Services – Atlantis The Royal
Job Description
( 7900 )
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
As Manager, VIP Services at Atlantis The Royal, you will be responsible for leading a team of professionals who provide personalized service to our most distinguished guests. Your role will involve managing and supervising VIP services, ensuring that our guests feel like royalty every step of the way. You will need to be an excellent communicator, able to build strong relationships with VIP clients and their representatives. Your primary focus will be on anticipating and exceeding guest needs, providing exceptional service, and ensuring the smooth coordination of all VIP requests. Reporting into the Director of Rooms, you will have a team of 45 colleagues, AM’s & TL’s.
About You
Ideal candidates will have experience in luxury hospitality, strong leadership skills, outstanding attention to detail, and a passion for creating unforgettable experiences. 3-4 years in a mangerial position in Guest Relations or similar is required. Forbes or LQA knowledge desirable
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.
Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
