Manager – Customer Success (Abu Dhabi)

Job Description

<p><strong>JD Manager Customer Service </strong></p><p><strong>Location: Bangalore </strong></p><p><strong>Type of Role: Individual contributor</strong></p><p><strong>Role &amp; Responsibilities</strong></p><p>As a Customer Service Manager in Talent 500 i your primary responsibilities would be to provide exceptional customer service to the company’s clients. This would involve:</p><ul><li>Responding to customer inquiries: You would be responsible for responding to customer inquiries, resolving issues, and providing information about Talent 500’s products and services.</li><li>4 to 6 years of experience in customer success, account management, or related field </li><li>Establish and maintain strong relationships with key stakeholders, including clients, sales teams, and other departments within the company.</li><li>Managing customer complaints: You would need to manage customer complaints and work towards finding a satisfactory resolution to ensure customer satisfaction.</li><li>Maintaining customer records: You would be responsible for maintaining accurate customer records, including contact information, service history, and other relevant data.</li><li>Coordinating with other departments: You would need to collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience.</li><li>Meeting performance metrics: You would need to meet performance metrics, such as response time and customer satisfaction scores, to ensure that the customer service team is meeting its goals.</li><li>Continuously improving processes: You would need to provide feedback on customer issues and suggest improvements to processes and procedures to enhance the customer experience.</li><li>Strong business acumen with the ability to understand and communicate client needs to the product development team.</li><li>Experience working in a SaaS or technology company is preferred.</li></ul><p><strong>Requirements:</strong></p><ul><li>Bachelor’s degree in business or related field. MBA preferred.</li><li>4 to 6 years of experience in customer success, account management, or related field </li><li>Strong leadership and management skills with a proven track record of leading high-performing teams.</li><li>Excellent communication and interpersonal skills with the ability to establish and maintain strong relationships with clients and internal stakeholders.</li><li>Experience implementing customer success strategies that drive customer adoption, retention, and expansion within the client base.</li><li>Ability to analyze data and develop insights to drive continuous improvement.</li><li>Strong business acumen with the ability to understand and communicate client needs to the product Development team. </li><li>Experience working in a SaaS or Technology company would be an advantage.</li></ul><p></p>