Manager, Customer Service-Dubai (On-site) – Collins Aerospace
Job Description
<strong>Date Posted:</strong><p><br></p>2023-07-31<p><br></p><strong> Country:</strong><p><br></p>United Arab Emirates<p><br></p><strong> Location:</strong><p><br></p>Goodrich Customer Services Inc., Rd 36-RM, Plot-S50604, PO Box 17698, Jebel Ali Free Trade Zone (South), Dubai, UAE<p><br></p><strong> Position Role Type:</strong><p><br></p>Unspecified<p><br></p>This position is responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs. Ideally this individual would sit at a Collins Interiors location Dubai, UAE.<p><br></p><strong> Primary Responsibilities:</strong><p><br></p><ul><li>Performs duties related to overall customer service.</li><li>Provides support to internal stakeholders with regard to customer concerns.</li><li>Coordinates with MRO organizational leadership to identify business opportunities.</li><li>Supervises customer-facing personnel responsible for order management activities.</li><li>Maintains knowledge of the Collins Aerospace organization and products to provide appropriate information and support to customers.</li><li>Consistently models behavior and communication that demonstrates customer service excellence.</li><li>Cultivates the relationship between the customer and the MRO organization</li><li>Supervises teams including all levels of employees and team leaders performing customer service duties to ensure customer expectations are met and exceeded.</li><li>Direct oversight of Site Customer Service MRO personnel</li><li>Confers with customers by telephone, electronically, or in person to ensure delivery of quality services.</li><li>Guides and assists team with strategies to manage difficult issues.</li><li>Ensures employees adhere to the organization-wide customer service strategy, policies, and procedures concerning customer communication; recommend site-level improvements where appropriate.</li><li>Monitors and responds to MRO customer service metrics requirements.</li></ul><p><br></p><strong>Basic Qualifications:</strong><p><br></p><ul><li>Bachelor’s degree and 8 years of prior relevant experience OR</li><li>Advanced Degree in a related field and minimum 5 years of experience OR</li><li>In absence of a degree, 12 years of relevant experience is required</li></ul><p><br></p><strong> Preferred Qualifications:</strong><p><br></p><ul><li>Demonstrated leadership in a customer-facing environment – true voice of the customer</li><li>Business communication skills preferred</li><li>Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)</li><li>Proficient in Excel Pivot Tables and Formulas</li><li>ERP experience</li><li>Strong external/internal presentation skills</li><li>Ability to work in Dubai, UAE</li></ul><p><br></p><strong><em>RTX is An Equal </em></strong><strong><em>Opportunity/Affirmative</em></strong><strong><em> Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.</em></strong><p><br></p><strong> Privacy Policy and Terms:</strong><p><br></p>Click on this link to read the Policy and Terms
