Manager Cards Product, UAE

Job Description

Manager Cards Product, UAE– 0000IPF1

Some careers prize diversity more than others.    
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:
The role holder has primary accountability for Cards product development with the aim to increase card profitability. This role reports to the Head of Cards Product and Innovation UAE.
•    Responsible for development and launch of new cards product and services, in order to grow market share in key customer segments with the aim to significantly grow business profitability 
•    Engage in management of, and negotiation with, third party partners to deliver best in class and commercially viable card value proposition 
•    Ensure cards policies and processes are fair, compliant, customer-centric and commercially sustainable across all stages of the customer life cycle
•    Adopt the Value Streams and Agile ways of working to efficiently deliver products and process streamlining to both clients and frontline colleagues  
•    Maintain Regulatory and HSBC internal control standards, including the timely implementation of internal and external audit observations together with any issues raised by external regulators
•    Own and manage the end to end customer life cycle for cards product through collaboration with Portfolio Management, Marketing, Business Analytics, CRM and Distribution teams with the aim to increase product profitability per card product
•    Ongoing frontline engagement to continuously train and upskill Distribution teams on cards products and processes
•    Manage in-depth product review, identify and report on areas of opportunities, gaps and trends, providing recommendations to drive positive results for the Bank and its customers 
•    Establish a close working relationship with stakeholders and delivery partners, actively managing dependencies between teams and other projects and programmes.