Maison Host

Hotel, Restaurant, Tourism
United Arab Emirates 🇦🇪
June 13, 2024

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Job Description

Functional Accountabilities

  • Comprehensive knowledge of the Hotel, including all departments, services and outlets

  • Provide a warm welcome to all guests on arrival

  • Register guests in line with the established guest registration policy

  • Take payment from guests on departure and close their bills accurately

  • Be efficient in assisting guests throughout their stay with any requirements

  • Sell rooms to walk-in guests at the maximum rate possible

  • Ensure that the Maison Host  is manned at all times, as well as operationally prepared and stocked with all required items

  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

  • Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided

  • File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks

  • Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly

  • Attend the daily shift briefings and monthly communication meetings

  • Identify and anticipate guest’s needs and assist in any possible way

  • Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times

  • Assist with escorting guests to their rooms on arrival, explaining all the features and facilities

  • Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

  • Carry out cashiering duties like foreign currency exchange, paid-outs, etc.

  • Close the individual cashier audit at the end of each shift, ensuring that all details balance

  • Maintain a cash float and take full responsibility for it, ensuring that it is balanced at all times

  • Minimize rebates and ensure that they all have sufficient justification, back-up and signatures

  • Perform any related duties and special projects as requested by Management

5. Qualifications and experience

Experience and Technical Knowledge

  • Minimum of 2 years’ experience in a Receptionist/Guest Service position in  Front Office, preferably in an international five star hotel with more than 300 rooms

Qualifications

ESSENTIAL

  • Secondary Education or equivalent
  • College Diploma in Hospitality Management

       DESIRABLE

  • Bachelor Degree

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