Maintenance and Housekeeping Coordinator

Job Description

<p>The maintenance and housekeeping coordinator responsibilities includes scheduling,</p><p>organizing, record-keeping, monitoring progress, tracking invoices, updating team members and ensuring</p><p>maintenance concerns are done in timely manner and housekeeping service are up to the standard based on</p><p>Primestay’s SOP.</p><p><br></p><p><strong>Responsibilities</strong></p><p>• The coordinators serves as the liaison between all departments and third party service providers</p><p>(maintenance, housekeeping, facility managements, DEWA, Internet/TV and chiller, Gas).</p><p>• Handle all requests for maintenance and housekeeping and ensures all messages, information and</p><p>requests are logged, communicated promptly and accurately to provide prompt delivery of excellent</p><p>service for all inhouse guests.</p><p>• Directly reports to client relations manager to update status of all guests requests being attended or</p><p>provide time-frame as to when maintenance or housekeeping works can be done.</p><p>• Provide accurate report to assistant operation managers for all maintenance and housekeeping related</p><p>issues that requires landlords approval.</p><p>• Assist the operations team for utility connections for newly signed up properties.</p><p>• Ensures that all damages reported by guest relation officers are being scheduled for repair and addressed</p><p>promptly.</p><p>• Provide pricelist and invoices for all deductions on tenant’s security deposit as when required.</p><p>• Coordinates with reservations team for upcoming bookings to schedule for housekeeping prior to all</p><p>guests arrival.</p><p>• Update the system for property status (dirty, cleaned and inspected).</p><p>• Record and tracks all maintenance and housekeeping requests.</p><p>• Keep track with housekeeping department and guest relations officers for all lost and found items and</p><p>report to client relations manager for guests follow up.</p><p>• Coordinating with the facilities manager or building security to schedule maintenance/housekeeping</p><p>access ensuring work permit is approved before the scheduled work.</p><p>• Ensures that their line are always available 24/7 for any operational requirements.</p><p>• Responsible for following up all invoices are accurately billed by third party providers and submitted to</p><p>accounts for settlement.</p><p>• Performs other related duties as assigned by Assistant Operations Managers.</p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Similar or related experience in a hospitality industry.</li><li>Good communication skills in English</li><li>Able to escalate and handle issues in a maintained composure</li><li>Willingness to work even after working hours in case needed</li></ul><p><br></p>