Lubricants Technical Advisor

Job Description

Cairo, Egypt

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

May 7, 2023

Business unit:

Downstream

Experience Level:

Experienced Professionals

Job Description:

Where you fit In

Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore – whether that means building up new areas of expertise or taking in a different direction.

As Lubricants Technical Advisor, you will be expected to provide first line technical advice to direct accounts, industrial and indirect customers, and Shell Sales force on the use of the Shell lubricants portfolio in order to best exploit the technical attributes of Shell products and services to commercial advantage, and to trouble shoot any technical issues.

What’s the role?

In your role as the Lubricants Technical Advisor (LTA) you will use your techno-commercial skills to provide support on highly complex technical issues to key accounts for business retention, securing close top partnership with key customers and prospects at high level as well as with their key stakeholders through differentiating offers and solutions:

• Provide front line technical support to direct top customers and prospects (Platinum, global priority OEM) and sales staff including problem solving, troubleshooting and application advice for approximately. 95% of all front-line technical issues
• Secure close good relationship with key customers and prospects at high level as well as with their key stakeholders, enhancing the use of the Shell lubricants portfolio to best exploit the technical attributes of Shell products and services to commercial advantage and to trouble shoot any technical issues
• Manage any complex complaint or issue coming from key customers (Platinum, global priority OEM) providing satisfying customer solution and clear constructive feedback internally as good learning case
• Thanks to own high technical, overall sector product/application/process expertise, be able to deliver valuable input and Shell product and services selection to key customers, to improve sensitively their production process, increasing Shell Technology image and business opportunity
• Provide HSSE, Occupational Health, safety and product disposal advice to key customers and front-line sales, in line with local legislation requirements. Actively keep up to date with changes in legislation
• You also will drive top and bottom-line growth through deep involvement in key account prospecting and cross/up selling activities with a premium acceleration focus providing the right claims and reasons to believe:
• Work closely with local sales and global accounts who have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy.
• Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products
• Drive x/up-sales opportunities through developing and delivering appropriate lubricants training to direct Sales/Marketing staff to develop their expertise, as well as tailored training packages for Gold/Platinum Customers where required
• Develop and deliver appropriate lubricants training to direct Shell Sales staff to develop their product-application-services expertise
• Exploiting the use of Sales First tools through integrated T-SPANCOP with Sales one and delivering DVRs according to global needs and guidelines to provide proven Technology Leadership or Value Led examples
• You will be part of the services monetization journey by introducing and growing our technical services as a new revenue stream through our current active CVP`s in addition to creating new ones to expand our services portfolio

What we need from You

• Degree (e.g. BEng) –engineering, preferably mechanical, or comparable technical background skills
• Proven 5-8 years working experience in relevant industries
• Good Sector and application technical knowledge to be able to understand customer`s critical needs 
• Evidence for good commercial acumen, Experience in a customer facing role (eg front line sales) is beneficial.
• Knowledge in Vibration, Ultrasound and/or thermography inspections will be considered.
• Self-committing, balancing own learning from others internally and giving technical support externally
• Having the ability to distil complex information and to communicate clearly and concisely to others
• Managing relationships with key customers and their stakeholders
• Delivers results – accountability. Clear results orientation and capacity to manage self-performance
• Competence in problem solving, good decision-making skills and ability to find solutions to day-to-day issues
• Able to maintain high volumes of contacts, with quick and accurate turnaround time
• Demonstrates interpersonal sensitivity and communication (written and verbal) skills
• Solution development and creative problem solving
• Successful integration for collaborative development and implementation with global, regional & local teams.
• Good English skill level

Company Description

Shell Egypt offers a portfolio of capacity building programs for Egyptian community targeting youth at high school, university and fresh graduates levels up to middle management level.  The Programs include different offerings in STEM Education Like NXplorers Program, Shell Eco Marathon, Imagine the Future, in addition to its flagship entrepreneurship program Intilaaqah.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas, and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there

• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.