Lobby Hostess for the Waldorf Astoria Dubai International Financial Centre

Job Description

As a Lobby Hostess for the Waldorf Astoria Dubai International Financial Centre, you will be working with the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Lobby Hostess truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

What will I be doing?

As a Lobby Hostess you would be expected to extend a warm welcome to all the guests arriving to the hotel and escort them personally to the required destination.

• Extending a warm welcome to all the guests arriving at the hotel from the main lobby
• Ensuring to be aware of the events taking place in the hotel including the VIP movements in the hotel
• Ensure that all guests departing are extended a fond farewell
• To consistently provide thoughtful, caring and sincere service extending True Waldorf Service
• Being knowledgeable of the hotel services and the various dining outlets.

What are we looking for?

Lobby Hostess for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP guest
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Work Locations

Waldorf Astoria Dubai International Financial Centre

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Guest Services, Operations, and Front Office