Lobby Ambassador
Job Description
In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.<br><br>Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998.<br><br><strong><u>Join our Team<br></u></strong><ul><li>Work on a team that is built on mutual respect, collaboration, and excellent service. </li><li>Four Seasons provides employees with the same level of care that we expect to be shared with our guests. </li><li>Four Seasons have been ranked in FORTUNE Magazine’s 100 best companies to work for. <br></li></ul><strong><u>Four Seasons Resorts And Residences At The Pearl-Qatar<br><br></u></strong>The upcoming project will include 161 fully-furnished apartments, perfect for both short and long-term stays, as well as 84 Private Residences, set along a private beach surrounded by lush gardens. Guests and residents alike will enjoy a full range of state-of-the-art amenities, including a signature restaurant by Michelin-starred chef, Joël Robuchon.<br><br><strong><u>Our Team<br><br></u></strong>Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.<br><br><strong><u>Who We Look For<br><br></u></strong>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.<br><br><strong><u>Job Description<br><br></u></strong>The <strong><u>Four Seasons Resorts and Residences at The Pearl-Qatar</u></strong> is looking for a Lobby Ambassador/Hostess. This role is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.<br><br>This position is on a rotating shift basis, including overnight shifts and On-job training will be provided. We are looking for individuals who have an outgoing personality and a can-do approach to any task!<br><br><strong><u>Essential Functions<br></u></strong><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. </li><li>Interaction with guest will be in person and by phone.</li><li> Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. </li><li>Resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. </li><li>Checks in/out guest in an efficient and friendly manner, using guest name whenever possible. </li><li>Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. </li><li>Arranges reservations including dinner, airline car/limo spa, etc. as needed and coordinates reservations. Provides guest with an approved confirmation card for each booking. <br></li></ul><strong><u>Preferred Qualifications And Skills<br></u></strong><ul><li>Degree Holder, preferably in hotel & tourism management</li><li>1-3 years of experience in related field</li><li>Excellent command in English, Arabic is an advantage <br></li></ul><strong><u>Our Offering:-<br><br></u></strong>Opportunities to build a successful career with global potential<br><br>Unique strong culture – diversity of 50 different nationalities<br><br>Living accommodation in a high quality, well-resourced apartment<br><br>Excellent Training and Development opportunities<br><br>Employee Recognition Programs<br><br>Complimentary nights at FS Hotels Worldwide<br><br>Paid annual home leave tickets<br><br>Complimentary meals in employee restaurants<br><br>Free transportation to work<br><br>Medical coverage<br><br><strong><u> Work Authorization:-<br><br></u></strong>Hotel will apply for the work authorization for a successful candidate.<br><br><strong><u> Learn more about employment with Four Seasons:-<br><br></u></strong>You could also learn more about employment with Four Seasons via the following channels:<br><br>https://www.facebook.com/FourSeasonsJobs<br><br>https://www.linkedin.com/company/four-seasons-hotels-and-resorts<br><br>http://jobs.fourseasons.com<br><br>https://twitter.com/FourSeasonsJobs
