Level 2 Technical Specialist

Job Description

• Serve as an escalation point for Level 1 technical specialists, assisting in the resolution of complex technical issues related to Smart City assets and IT infrastructure.
• Investigate and troubleshoot advanced technical issues related to Smart City Assets, including Utilities, Electromechanical devices, modbus, bacNET, SCADA, and other OT systems.
• Collaborate with cross-functional teams to optimize the performance of Smart City assets and systems, including IT and Data Lake administration and maintenance tasks.
• Provide analytical insights, such as data analysis and trend identification, to support decision-making and optimization of Smart City assets and systems.
• Participate in planning activities, such as capacity planning, asset lifecycle management, and system upgrades.
• Generate reports on system performance, incident resolution, maintenance activities, and analytical insights.
• Mentor and provide guidance to Level 1 technical specialists.
• Follow standard operating procedures for issue resolution and document troubleshooting steps.
• Stay updated on industry best practices and emerging technologies related to Smart City assets, OT systems, and IT infrastructure.