Laundry Supervisor

Job Description

Company Description

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

·         Supervise and train staff in day-to-day laundry operations and prioritizing of daily tasks

·         Ensure guest laundry, dry cleaning and pressing is completed according to set standards

·         Ensure all guest requests are promptly and professionally met; liaise with Resident Services Manager and Butler team in this respect

·         Records guest and staff laundry lists accurately

·         Fully complies with Opera system requirements, by posting bills accurately and on time

·         Ensure that guest supplies are in stock

·         Assist  Laundry Manager in assessing staff attendance and performance

·         Assists Laundry Manager in the processing of all departmental paperwork

·         Assist Laundry Manager in taking proper inventories and quality checks

·         Training the team in LQA standards

·         Conducts daily briefings with staff

·         Proper fillings of all laundry reports

·         Regular check all laundry machinery ensuring all filters are cleaned regularly and press covers are in good condition; reports any machine defects to Engineering

·         Ensure staff are using laundry equipment properly and keeping them in good condition

·         Assist and liaise with Housekeeping Manager regarding the laundering of sundry guest room items e.g. net curtains, cushion covers

·         Liaise with Linen/Uniform Room Supervisor re: processing of Linens and Uniforms

·         Keep a strict control of items sent for laundering by staff members

·         Complies with hotel’s health, safety and hygiene policy

·         Adheres to personal grooming and hygiene standards

·         Fully understands the difference of guest levels (VIP)

Qualifications

·         Post Secondary education

Personal Attributes

·         Must be able to lead and manage a team and have previous experience of doing so

·         Knowledge of Opera Property Management System would be desirable

·         Must be proficient in Microsoft Office