Laundry Supervisor

Job Description

About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, health, and fitness club, and a rooftop pool, ensure a memorable stay.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

What’s the job?
As a Laundry Supervisor you are responsible to oversee the team of linen and uniform attendants towards achieving the operational objectives while ensuring that the hotels operational standards are met. Additionally responsible for managing overall daily operations of the linen and laundry rooms. Also ensure quality controls are in place and manage customer service. Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together. 

Your day-to-day

• Oversees the implementation of laundry standards and procedures.
• Recommends changes to these standards and training needs on an ongoing basis.
• Maintains a current and thorough knowledge of all laundry systems.
• Checks all logbooks and performs the adequate follow-up.
• Fills the checklists and follows-up on any discrepancy.
• Directs task allocations and change according to volume and peak periods.
• Performs quality inspections.
• Ensures laundry valet is processed and delivered in a timely manner.
• Coordinates special projects such as equipment routine service and stock inventories.
• Ensures consistency within the Department to maintain the best quality and a high productivity.
• Controls the Department costs by maintaining adequate stock levels and detergents consumption.
• Follows-up with the Laundry Technician on the daily maintenance and proper up keeping of all Laundry equipment to ensure the running of a smooth operation.
• Maintains a strong work relationship with all Laundry colleagues by frequently communicating with them.
• Conducts shift briefings to ensure Hotel activities and operational requirements are known.
• Demonstrates understanding and awareness of all company Policies and procedures relating to Health, Hygiene and Fire Life Safety.
• Performs related duties and other projects as assigned.

What We Need From You:

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

• The ideal candidate should have a minimum 2 year experience in a similar role.
• Good English communication skills are essential both oral and written.
• High school diploma or equivalent preferred.
• Experience with Hotel Property Management System, Opera.
• Proactive with a meticulous eye for detail, strong organizational, supervisory and communication skills.
• Able to convey information and ideas clearly (Communication).
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Work well in stressful, high-pressure situations.
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

What We Offer:

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.