Laundry Desk Clerk

Job Description

• Greet customers in a friendly and professional manner, answer customer inquiries and resolve any issues or complaints.
• Provide information about laundry services, pricing, and turnaround time.
• Assist customers with drop-off and pick-up of laundry items and coordinate with laundry staff to ensure timely processing and delivery of laundry items.
• Monitor inventory levels of laundry supplies and request restocking as needed.
• Sorting laundry items by category.
• Maintain organized records of customer orders, invoices/tickets for laundry orders.
• Update and maintain customer database and assist in scheduling and coordinating laundry services.
• Keep the laundry desk area clean, organized, and presentable.
• Report any maintenance or equipment issues to the appropriate personnel.
• Follow safety protocols and ensure a safe working environment.

Skills

• High school diploma or equivalent.
• Lifting of objects more than 20 lbs. on a daily basis.
• Knowledge of laundry procedures and equipment is a plus.
• Excellent communication and interpersonal skills.
• Proficient in using computer applications and software.