L1 Support Desk Engineer-Junior Level

Job Description

Helpdesk:

Desktop support (printer, scanner configuration, troubleshooting desktop/laptop users)

Day to Day issues

Desktop/Laptop windows upgrade, hardware upgrade

Basic network troubleshooting

User file backup & restore.

Windows installation on desktop & laptop

Branch visit required if remote support not working.

Coordinating with vendors

Outlook/onedrive related issues

AD management

Remote users support

Biometric devices & door access support

AVAYA IPtelephone basic support

ISP coordination if branch internet & telephone issues occurred.