Key Accounts Manager

Job Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!

YOUR TASKS:

• Manage and develop a specific group of customers with the objective of continuous positive growth across all products
• Manage, Maintain and improve the customer’s business profitability
• Identify, establish and manage multi-tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals
• Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions
• Develop business plan for each account including sales strategy, client organization chart, formal agreement, hospitality plan and Senior Management visits to uncover and close Cross Sell Opportunities
• Conduct formal quarterly reviews to include brick walling and discussions on service standards, pricing and product diversification
• Achieve agreed revenue and profit targets through closely monitoring yields across all products and selling complete solutions to the client base
• Monitor financial health of accounts and take steps to assure profitability through migrations and price increases

YOUR PROFILE:

• Minimum of 3 years’ experience in a commercial environment
• 2 years Consultative Selling experience
• Expert knowledge of the DHL Infrastructure, products and services
• Ability to operate and functionally manage people in an informal matrix structure. (Networking, persuasive and negotiation skills.)
• Excellent verbal communication skills and interpersonal style
• Strong individual that can work independently and within a team to deliver results.
• Excellent organisational skills, including ability to prioritise workload
• Ability to effectively contribute as a team member as part of a busy team
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve job related issues
• Good understanding of DHL Network
• Strong problem solving capability
• Strong customer service orientation
• Right first time philosophy
• Culturally sensitive.

OUR OFFER:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!