Job Description
– Process transactions according to stated procedures in a timely and accurate manner
– Perform general clerical duties including but not limited to: photocopying, faxing, mailing, labelling, filing, data entry and database administration (when applicable)
– Screen incoming mail and/or telephone calls, redirect correspondence and callers to appropriate staff in order to support the efficient workflow of the department
– Ensure high level of customer service is delivered and maintained by meeting internal SLAs and following up on requests in a timely manner
Qualification
– Bachelor’s Degree in Business Administration or equivalent Technical Degree
– 0 years of experience is a similar field
– Proficiency in MS Office
– Customer Focus: level 1
– Attention to details: level 1
– Communication Skills: level 1
– Teamwork: level 1
– Initiative: level 1
– Cultural Awareness: level 1
– Self Confidence: level 1