Japanese Sales/Customer Support

Sales & Business_Development
United Arab Emirates 🇦🇪
October 2, 2023

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Job Description

HY Services on behalf of HYCM, an international brand with offices around the globe, is in search for an enthusiastic Japanese Sales/Customer Support.

Key Responsibilities: 

  • Provides Japan customer support through phone, e-mail correspondence and online chats.
  • Able to handle a data base of clients (Client management).
  • Provides answers to customers by identifying problems; researching answers; guiding customer through corrective steps.
  • Liaison with other departments to ensure customers concerns are addressed.
  • Assisting in the preparation of legal contracts for clients.
  • Maintaining up to date financial news on a daily/weekly/monthly basis.
  • Acts as first point of contact and resolves where possible customer complaints.
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading.
  • Utilizing tools and resources in resolving customer inquiries in a timely and accurate manner.
  • Contributes to the overall customer satisfaction by ensuring high level of customer service in every transaction (phone/email).
  • Other ad-hoc duties as needed.

Skills

  • We seek highly motivated individuals to kick-start or advance their careers in the Forex industry-minimum 3+ years of experience in the field. Previous exposure to customer-focused environments such as customer services , sales, outbound/inbound support, consulting, or similar fields would be advantageous.
  • Comfortable making high outbound calls and engaging with diverse buyers. You should possess confident communication skills or be motivated to enhance your communication abilities.
  • Strong ownership of your responsibilities. You are proactive in addressing challenges, displaying a problem-solving mindset. You are a diligent worker, driven to achieve results, fearless when faced with obstacles, and hungry to start a rewarding career.
  • Excellent overall communication abilities, including modifying approaches to suit various audiences.
  • Proficiency in English and Japanese is highly preferred.

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