Italian Customer Support Specialist

Job Description

<p><strong><u>Who We Are</u></strong></p><p>MB Services is one of the fastest growing outsourcing companies in Dubai that specializes in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country. At MB Services, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have both led to a continuous and growing engagement with industry-leading enterprises across the globe.</p><p><br></p><p><strong><u>The Job</u></strong></p><p><strong><u>Italian Customer Support Specialist</u></strong></p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Handling Queries, Requests and Complaints from customers tactfully in Italian language.</li><li>Following standard processes and procedures when it comes to providing the solution.</li><li>Providing Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.</li><li>Achieving superior customer engagement and ensure a significant improvement in customer experience.</li></ul><p><br></p><p>Qualifications</p><ul><li>Bachelor’s degree</li><li>Proficient in Microsoft Office suite</li><li>Exceptional ITALIAN language fluency, computer literacy, phone etiquette, strong communication and interpersonal skills.</li></ul><p>What we offer:</p><ul><li>Monthly salary of <strong>AED 7,000</strong></li><li>No sales or monthly targets</li><li>Medical Insurance</li><li>On job training</li><li>State of the art infrastructure</li><li>Employee engagement &amp; appreciation programs</li></ul><p><br></p><p>If you are a motivated individual with a passion for customer support and a desire to learn and grow, we encourage you to apply for this exciting opportunity.</p><p><br></p><p>We are located at <strong>Dubai Outsourcing City. Building 4, Floor 3, Dubai, UAE</strong> You can reach us at 971-45693631</p>