IT System Support Specialist

Job Description

We are growing! We are currently looking to hire an IT Support Specialist for our office in Tunisia where you will be based.

Who we are

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing

You will join a dynamic and fast-paced environment reporting to CXG’s Product Manager.

The role requires performing advanced computer systems support work in a help desk setting. Work involves coordinating and/or providing the first-line assistance for operational problems of the company

systems/applications.

Here, passion, integrity and a “can-do” attitude are always top of mind. Your daily tasks will involve:

Provide timely and high-quality L1 Support Providing support to teams within the organisation, and to external clients when required Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date Maintaining and updating technical documents and procedures Identifying and resolving reported issues Managing coordination at a local and international level where required May supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.