IT Support Principal Engineer
Job Description
<strong>Responsibilities<br></strong>Hexagon’s Asset Lifecycle Intelligence division (Hexagon) is looking for an IT Support Engineer in Dubai.<br><ul><li> Taking ownership of logged customer issues and ensure that a solution is delivered. </li><li> Troubleshoot system, desktop/laptop and mobile problems, researching, diagnosing and solving hardware and software incidents. </li><li> Respond to logged support calls within service level targets and timely escalating of unresolved issues to appropriate internal teams. </li><li> Build new or replacement laptops/desktops for employees. </li><li> Provide end-user support for a wide range of IT related problems/concerns. </li><li> Windows Server and Network Administration including system backup. </li><li> Document technical knowledge in procedures, forms, etc. </li><li> Involvement in special projects as required. <br></li></ul><strong>Qualifications<br></strong><ul><li> Experience working in a similar position, preferably in a help desk environment. </li><li> Experience with Windows Administration and Networking. </li><li> ITIL tool experience for processing incidents and service requests. </li><li> Knowledge of Windows based computing – desktop and server operating systems, basic IP networking, Microsoft productivity applications (Office 365 etc.) and typical IT peripheral devices such as printers, scanners, copiers etc. </li><li> Understanding of Microsoft Active Directory, maintenance of user and computer objects and access rights. </li><li> Understanding of cybersecurity concepts and data security principles. </li><li> Understanding of Cloud Technology (Azure) is an advantage. </li><li> Experience in PowerShell and/or SharePoint is an advantage. <br></li></ul><strong> Competences: <br></strong><ul><li> Bachelor’s degree in information technology or Computer Science is an advantage. </li><li> Excellent organizational skills with the proven ability to multitask in a busy environment. </li><li> Attention to detail, accuracy and deadlines. </li><li> Commitment to customer satisfaction, Self-improvement and initiative to improve systems and processes. </li><li> Strong team player who exercises initiative and independent judgement. </li><li> Excellent English communication skills (oral and written), other European languages are a preference. </li><li> Exceptional communication skills both written and verbal with a professional telephone / virtual meeting behavior. </li><li> Willing and able to travel in Europe. <br></li></ul><strong>Diversity Statement<br></strong>At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
