IT Support Officer

Job Description

Job Summary

Diagnoses, resolves, and documents hardware and software problems timely and accurately.

Maintains the stable operation of the in-house / On Site computer systems which includes installing, configuring, troubleshooting and maintaining hardware and software and provide end user support where required.

Job Responsibilities 1

Assists user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.

Achieves internal SLA’s for support

Perform system backups and recovery on timely basis.

Performs on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs

Assists with Server installations and setups as well as resolution of server end problems.

Assists with the administration of Client end Installations.

Assists in network connectivity troubleshooting and firewall maintenance

Installs Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.

Configures and installs personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.

Identifies and corrects operational problems on employee computers systems.

Update tickets using Service Desk application based on the SLA and SOP

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

• Knowledge and ability to troubleshoot hardware and softwareKnowledge of Hardware /software configuration, maintenance, procedure etc.Knowledge of techniques use in applicationsKnowledge of the office procedureKnowledge of computer applications and software processing.

• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Total 7 years working experience

3 years industry related experience

1 year in the GCC Region

Competencies

Collaboration
Accountability
Resilience
Quality
Leadership
Service Level Agreements L2
Applications Systems Architecture L2
Applications Development Standards and Procedures L2
Applications Database Knowledge L2
Applications Operational Knowledge L2

Education

Bachelor’s Degree in Computer Science or any related field