IT Support Engineer – UAE Nationals Only

IT & Network
United Arab Emirates 🇦🇪
October 4, 2023
Full Time

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Job Description

We are looking for an IT Support Engineer to provide technical assistance to our clients. You will help install, upgrade, and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Installing and configuring client computer systems.
  • Compiling the devices MDM and Intune solutions.
  • Managing network protocols such as: DNS, SMTP, SNMP, SSH, SFTP
  • IT Assets Responsibilities (Mobile, Laptops other equipment’s)
  • Managing Network and TCP/IP routing/subnetting.
  • Knowledge of Cisco Meraki, switching, and firewalls a plus
  • Working Managing of VPN connectivity and client trouble shooting.
  • Managing with Azure AD, Active Directory including managing/maintaining GPOs
  • Responding to client IT support requests.
  • Meeting with clients to diagnose software, networking, or hardware issues.
  • Providing technical support on-site or via remote-access systems.
  • Offering solutions that meet the needs of the client.
  • Repairing hardware malfunctions, software issues, and networking problems.
  • Maintaining good client relations.
  • Tracking and managing work records.
  • Experience in building and maintaining security systems
  • Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc
  • Thorough understanding of the latest security principles, techniques, and protocols
  • Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols
  • Problem solving skills and ability to work under pressure
  • Bachelor’s degree in computer science or related field.

Requirements

  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Bachelor’s degree In IT.

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