IT Support Engineer

Job Description

• Adhere to service management process & service level agreement .
• Facilitating the end user in troubleshooting IT hardware and software issues.
• Comply with the ITIL process for service-oriented management and agreement activities.

Skills

• Experience with mobile device software troubleshooting (iOS, Android, Windows Phone).
• Proficient in installing, troubleshooting, and repairing various components in the computing inventory.
• Adept in fault-finding and offering solutions to mobile software on iOS, Windows, and Android platforms.
• Adept in attending to remotely installing, upgrading, and repairing requests of individual computer parts.

Bachelor’s degree in Computer Science/Application/Engineering, or equivalent

Minimum 2 years IT support and/or operations working experience, with additional preferred

Certification in Microsoft, Cisco technologies and ITIL Foundation 4, with basic technical knowledge of a broad variety of IT systems

Knowledge of POS/retail systems, and IT Helpdesk applications an advantage

Valid Kuwaiti driving license preferred

• Strong analytical and problem-solving skills, with attention to detail.

• Teamworking skills

• Written and verbal communication skills

• Interpersonal skills

• Flexibility and adaptability

• Able to take the initiative and be proactive

• Customer service orientation

Excellent level of English proficiency. Arabic is a plus