IT Supervisor

Job Description

The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.

What is in it for you?

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies and the opportunity to earn qualifications while you work
– Opportunity to develop your talent and grow within your property and across the world
– Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the IT Manager, responsibilities and essential job functions include but are not limited to the following:

– Reviews and schedules daily work; prioritizes and ensures completion of tasks, follow established procedures
– Ensures optimal availability of the computer systems, POS and network
– Performing / handling of backup operations, system failures and recovery procedures
– Maintains user accounts, user environments, directories and system security
– Follows procedures to resolve problematic situations; performs first-level diagnostics and problem determination. When problems cannot be resolved by following routine procedures; refers problems to supervisor or vendor when appropriate
– Investigates all hardware malfunctions; notifies and coordinates maintenance service with contractors; assists in problem determination by observing and noting them, keeping and researching logs, and identifying patterns of problems; ensures that all equipment are in proper working condition
– Monitors and administers the network. Regularly reviews server logs to detect server, network and security issues
– Ensures that all shift activities, unusual occurrences, and status events are properly logged, investigated, reported, and resolved
– Monitors inventory of supplies needed for operational requirements and assists in keeping supplies stocked by relaying order requests to IT Manager
– Installs and/or maintains personal computers, network, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, CD ROM units, printers, and related equipment
– Ensures timely user notification of maintenance requirements and impact on system availability
– Maintains confidentiality with regard to the users and company information being processed, stored or accessed by the network
– Maintains a clean, neat and tidy environment in the Computer Room
– Ensures that all safety, health, security and loss control policies and procedures and Government Legislation are adhered to
– Fills in as needed in operations to cover absences, vacations and staff shortage
– Other duties as assigned by the IT Manager