IT Service Owner

Job Description

·Prepare products’ detailed specifications that describe input, output, and logical operation, and convert them into a series of instructions coded in a computer language.

·Write, analyze, review, and rewrite programs to departmental and Group standards.

·Correct errors by making appropriate changes and then rechecking the program to ensure that the desired results are produced.

·Conduct unit testing; ensuring all business/technical requirements are implemented successfully.

·Compile and write documentation of program development, inserting comments in the coded instructions so others team member can understand the code.

·Provide estimates for development effort from design documents.

·Investigate live systems issues, propose solutions.

·Review code and documentation to ensure code meets the design criteria and work is of an acceptable quality.

·Contribute to the development of less experienced colleagues by sharing in depth technical experience.

·Ensure design , development and implementation on time and with appropriate quality.

·Responsible for defining the right service offerings to balance the business and customer needs and demands against costs.

·Accountable for overseeing design processes, solution architectures, and definition of key metrics.

·Act as a point of escalation for the development & delivery teams.

·Accountable for ensuring that the implemented service meets the design and necessary functional and non-functional requirements, and any transition into the live environments is fully documented in the stipulated system.

·Ensure that the service continues to meet the customer needs & demands, and takes corrective action where necessary. This includes, but is not limited to, formal service availability reporting against agreed availability targets.

·Continual Service Improvement – ensuring incremental improvements to the Service, corrective measures to recover service performance, and eventually the demise of the Service when it is no longer required.

·Engaging all relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached.

·Collaborating across DevOps teams to ensure consistency, and continuously improve Service Management Process execution. Provide guidance and help to DevOps teams in relation to Service Management Processes to balance speed to market against operability, stability and availability.