IT Service Manager Egypt – Giza – Orange Egypt

Job Description

Regular – IT Service Manager

IT Service Manager

ref :L6R7V6VR | 04 Jun 2023
apply before : 04 Sep 2023
Smart Village Giza Egypt – Egypt

Incident management system configurations*:

Create custom ticketing reports. Define custom KPIs. Update custom ticket categories. Update custom ticket priority or status. Create and update operations team accounts with required access and permissions. Custom ticket parameters

True sightconfigurations*:

Create custom reports as per operations team Requirements. Configure updates for nodes to be monitored (add, remove, update nodes) Customize monitoring thresholds and trap thresholds as needed.

Patching*:

Configure the tool to download patches from new online sources as needed. Monitor and fix issues with patching module.

Discovery*:

Monitor discovery process for infrastructure elements. Perform manual discovery as needed. Configure the discovery tool to add new nodes or new subnets. Monitor synchronization of discovered items into CMDB Troubleshoot and fix issues.

Capacity management*:

Assist in customizing thresholds and metrics (OpenStack, VMware, storage, servers, network, databases) as per operational requirements. Assist capacity manager for reporting and Planning. Define custom reports as per operational requirements. Review tool recommendations and coordinate with the operations manager Configure new nodes in the tool as needed. Troubleshoot and fix issues. Asset Management related tasks specific to Cloud Platform

Requirements:

4+ years of total experience in related field Relevant IT certifications (or equivalent training/experience)

contract

Regular

Only your skills matter

Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don’t hesitate to tell us about your specific needs.

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Orange Egypt

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