IT SAP Platform Manager

October 2, 2023

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Job Description

Job Purpose

Manager of SAP application administrations, creating, configuring, managing, and monitoring applications, Monitor API Key Expiry for SAP applications, Certificate Renewal for SAP application connections, Monitor SAP Background Jobs, Responsible on SAP applications upgrade, work closely with integration team to build and enhance low level design for applications architecture.

Key Accountability Areas

•    Perform SAP system upgrades, migration & refresh activities.

•    SAP BTP, Hybris, C4C, IBP, Marketing, ECC, BW, Administration of SAP applications and Databases, Support and m transport SAP the executing

•    Perform Basis activities as part of any integrations with SAP & Non-SAP systems.

•    Evaluate SAP user licenses, provide required reports to management, external audit and internal audit whenever is required 

•    SAP Certificate, API Key management

•    Manage connectivity to Cloud Solutions with the SAP RISE systems.

•    Provide 3rd level technical support assistance to the Tier 1 and Tier 2 support staff to diagnose and resolve application issues.

•    Open, manage and resolve application issues with external application vendors.

•    Create and maintain technical documentation for environments, including network diagrams, installation, and configuration procedures, troubleshooting guidelines, and operational procedures.

•    Find and execute on process improvement opportunities for SAP applications.

•    Installs, configures, and maintains application platforms and systems.

•    Establishes and reviews system, application and user security controls while enforcing regulatory compliance standards.

•    Prepares and maintains system technical architecture documentations.

•    Tunes system performance as required, Leading application upgrades and other technical projects, perform sizing of SAP systems.

•    Design, build, and maintain services for requested applications. 

•    Conduct research and make recommendations on new technologies to enhance system performance, reliability, and security.

•    Collaborate with database administration resources in a Microsoft and Oracle environments.

•    Collaborate across IT functions including server team, networking, and security teams to assist in driving out solutions for SAP that meet our standards and go forward operating plans.

•    Leads delivery of team based on the SLA and identifies and addresses any areas of concern in outputs.

•     Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is always aligned.

•    Continuously embrace and keep up-to-date with SAP technology such as SAP HANA, SAPUI5, Fiori, HCI, HCP, etc

•    Work closely with other SAP Functional Specialists to deliver & maintain SAP functionalities

•    Develop strategy roadmaps using accepted best practices and proactively look for continues improvement opportunities.

•    Provides SAP BASIS planning & support for projects & operations. Adhere to SAP design principles & technical architecture standards

Role Accountability

HR Proficiency:

  • Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
  • Ability to recognize low performers and guide them to improve or release them.
  • Ability to treat subordinates equally without any discrimination.
  • Assessment criteria of subordinates is performance that leads to planned results.
  • Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility:

  • Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
  • Able to anticipate problems and make the necessary proactive steps to prevent them
  • Ability to take necessary and proper timely decisions.

Delivery:

  • Deliver the required results in timely manner with required quality and cost.
  • Making a Tangible Difference:
  • Must make a tangible difference to his area of operation. and exceed business expectations.

Business Planning and Performance:

  • Able to transform the corporate goals into business plans.
  • Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
  • Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
  • Provide periodic work progress reports.
  • Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational Development:

  • Develop the organizational structure according to the current requirements taking into consideration future and development plans.
  • Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements:

  • Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
  • Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
  • Promote the automated systems and using them fully, to spread its culture.

Quality:

  • Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.

Adaptation:

  • Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, Safety and Environment:

  • Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic Qualification
Bachelor Degree in Information Mgmt. Sciences & Systems

Work Experience
5 to 10 Years

Technical / Functional Competencies
Applications Development Standards and Procedures
Applications Knowledge
Applications System Analysis
Applications System Design
Applications Systems Architecture
Desktop Applications Knowledge
Desktop Distributed Applications Development
Help Desk Applications Support
Joint Applications Development
Web Applications Programming